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Why hugging can be useful_other reasons

Originally posted on writing with the stethoscope:
I am writing a medical article about Heyde’s syndrome and while reading one of the case reports I came across this introduction of the patient background. It is astonishing how this woman got diagnosed with aortic stenosis. After giving her little granddaughter a hug: In october 2002, a woman aged 68 became dyspnoeic with decreased exercise tolerance and episodic chest pain. Prompted by her 8-year-old granddaughter, who on hugging her had commented that her heart ‘sounded funny0, she consulted her general practicioner, who diagnosed aortic stenosis, later confirmed by echocardiogram. Hasan, Fyeza, Ciara S O’Brien, Aparna Sanyal, and Harry R Dalton. “Aortic Stenosis and Gastrointestinal Bleeding.” Journal of the Royal Society of Medicine 97, no. 2 (February 2004): 81–82.

How To Satisfy a Customer (Without Really Trying)

Originally posted on The Service Culture:
As listed in my latest Buzzfeed article, there are many different kinds of customers. Some are friendly, and you won’t mind spending an extra minute chit-chatting with them about the price of Easter candy. Others are, well, less so, and will probably be the ones waving their receipts in your face insisting the sign said Buy One, Get One. Either way, all species of customer are customers nonetheless and you are therefore required to afford them a certain level of respect. But that doesn’t mean you can’t streamline the process of serving them a little bit. The following is a foolproof guide to getting the customer in and out in a (presumably) satisfied manner. The best part about it? You’re so good at serving customers, you should be able to follow the steps without even trying. Smile. This is so simple an action that it should almost be a reflex. Don’t keep looking down at your group chat when you see a customer approaching from the corner of your eye. Look…