January 27, 2015 Do you REALLY know what this quote means? Here’s a prime example: I HAD an insurance agent to provide for my business insurance needs. Had this company for a couple of years. Funny thing is, up until a couple of months ago, I hadn’t heard from my agent since I bought the policy with them. Let’s see, oh, that must have been almost FOUR YEARS AGO! Yep, you guessed correctly. They’re h-i-s-t-o-r-y! #unacceptable #failed_service Morale of the story? Your customers want to know that you see them as more than a sale. A buck. A contract. A commission. Take the time to really get to know your customers. Check in on them from time to time. Get updates on how well you and/or your company is performing. Find out if they’re happy, for goodness sake! You know what? I check in with my clients every two weeks, just to make sure all is well. If all is not well, then I can find out right away, instead of months down the line. …
January 20, 2015 So, you’ve heard that saying, “when life hands you lemons, make lemonade”, right? Same thing…except diamonds is a much preferable outcome for us because that’s what Diamond Hospitality Services is all about. We are tough. We are bright. We are one of a kind. We shine! You know what? You should, too! Don’t let life’s little hangups/failures keep you down or hold you back. Make something good out of it. Remember: failure is a GOOD thing. It’s what you do afterwards that counts. Make it a good one! Until next time… ~Hospitality Shero You know what? Now would be a GREAT time to subscribe to our blog! You don’t want to miss out on topics related to careers, customer service, traveling, and inspirational stories, to name a few. So, what are you waiting for?! Start subscribing! Oh, and while you’re at it, be sure to check out one of our websites, http://www.diamondhospitalityservices.com. Our other website, http://www.worldclass.expert, is coming soon!
December 9, 2014 Really. Who wants to be ordinary throughout their entire lives? To live an ordinary life? You? No, not you? Well, guess what? You do not HAVE to! You know those hardships you are constantly going through…embrace them! You know why? Because they’re helping you to learn and grow. Without growth, you stay the same. Who wants to be the same boring fuddy-duddy forever?! There’s something AMAZING waiting around the bend of those hardships!!! Enjoy the journey! Until next time… ~Hospitality Shero
December 2, 2014 Do YOU look at your experiences and mistakes in this way? If not, you SHOULD! How will you ever learn if you do not make mistakes? Remember all the inventions that were NOT accomplished on the first try. Many mistakes were made before success occurred. Keep making those mistakes so you can gain the experience you need! Until next time… ~Hospitality Shero
November 25, 2014 Right? Who has a boss like this? Expects you to get to work no matter if a tornado touches down in your city or you have 36 inches of snow in the streets? Lol Until next time… ~Hospitality Shero
Well. How about that law, y’all? Should it become official? Until next time, ~Hospitality Shero
November 5, 2014 Now admit it. How many of you have actually felt like this when having guests over? Shhhhh, we won’t tell a soul. You can talk to us! *giggles* Until next time… ~Hospitality Shero
October 29, 2014 Great quote, right? It’s always good to show kindness to others, whether you know them or not. Believe it or not, your kindness DOES go a long way towards helping someone. Until next time… ~Hospitality Shero