Day: March 30, 2015

How To Satisfy a Customer (Without Really Trying)

Originally posted on The Service Culture:
As listed in my latest Buzzfeed article, there are many different kinds of customers. Some are friendly, and you won’t mind spending an extra minute chit-chatting with them about the price of Easter candy. Others are, well, less so, and will probably be the ones waving their receipts in your face insisting the sign said Buy One, Get One. Either way, all species of customer are customers nonetheless and you are therefore required to afford them a certain level of respect. But that doesn’t mean you can’t streamline the process of serving them a little bit. The following is a foolproof guide to getting the customer in and out in a (presumably) satisfied manner. The best part about it? You’re so good at serving customers, you should be able to follow the steps without even trying. Smile. This is so simple an action that it should almost be a reflex. Don’t keep looking down at your group chat when you see a customer approaching from the corner of your eye. Look…