Month: March 2015

Quote of the Week: Wisdom

March 31, 2015 Need I say more? Not even gonna lie. Patience is something I have been struggling with for a lonnnnng time. smh But I can use wisdom with the best of ’em! lol What about you? Do you have an inordinate amount of patience, or do you tend to be a “hot head” on occasion? Until next time, y’all… ~Hospitality Shero

How To Satisfy a Customer (Without Really Trying)

Originally posted on The Service Culture:
As listed in my latest Buzzfeed article, there are many different kinds of customers. Some are friendly, and you won’t mind spending an extra minute chit-chatting with them about the price of Easter candy. Others are, well, less so, and will probably be the ones waving their receipts in your face insisting the sign said Buy One, Get One. Either way, all species of customer are customers nonetheless and you are therefore required to afford them a certain level of respect. But that doesn’t mean you can’t streamline the process of serving them a little bit. The following is a foolproof guide to getting the customer in and out in a (presumably) satisfied manner. The best part about it? You’re so good at serving customers, you should be able to follow the steps without even trying. Smile. This is so simple an action that it should almost be a reflex. Don’t keep looking down at your group chat when you see a customer approaching from the corner of your eye. Look…

Hotel Review: Atlanta Evergreen Marriott Conference Resort in Stone Mt., GA

March 27, 2015 Do you like mountains? How about Stone Mountain, in Stone Mountain, Georgia? Ever been? Listen, if you haven’t been to one of Georgia’s greatest tourist attractions, you MUST go and you MUST plan to stay at the Atlanta Evergreen Marriott  Conference Resort!!! On one of our many stay-cations” (you know, a vacation while staying home), we decided to stay here as this particular hotel has been on our bucket list for a while now. Let me tell you a few things about this hotel… Picture this: birds singing…the sound of the trees/leaves blowing in the wind and the lake rippling from the light breeze of the wind…leaves starting to grow on the trees and the flowers blooming…friendly faces greeting you as they open the door for you…a humongous warm and inviting fireplace in the lobby…and a view that is amazing, calming, and VERY peaceful. Out of view is their wonderful lil cafe/coffehouse. I had the most AMAZING slice of sweet potato pie! Mmmm mmmmm! The front desk staff were AWESOME. From check …

Photo of the Week: Tomb of the Unknown Soldier

March 26, 2015 Last week, my boyfriend and I traveled to Washington, D.C. from Atlanta, GA, for business. Unfortunately we were both sick and unable to do much by way of sightseeing. HOWEVER, I had never been to Arlington National Cemetery, Arlington, VA. It was LITERALLY in the backyard of our hotel, the Sheraton. Needless to say, we both mustered up enough strength to make the extremely short drive over there. So glad we did! One of the first places I wanted to see, which ended up being the last, due to our wanting to see the “changing of the guards”, was the Tomb of the Unknown Soldier. What an amazing and honored experience! Here’s a little bit of history: The Tomb of the Unknown Soldier at Arlington National Cemetery stands atop a hill overlooking Washington, D.C. On March 4, 1921, Congress approved the burial of an unidentified American soldier from World War I in the plaza of the new Memorial Amphitheater. The white marble sarcophagus has a flat-faced form and is relieved at the …

“Kiss Me If You’re Feeling Lucky:” A Quick Trip To Historic Savannah To Ease Weekday Work Stress

Beautiful Architecture in Historic towns. History: Tomo Chi Chi & Oglethorpe…Founders of Georgia. Grave Monuments. River Street. Seafood. Historic Street Walks. Partying with Strangers. Drawing Abe Lincoln on Beer napkins at The “Lincoln” Bar. Green Fountains. Silly Boat Tours. Frozen Drinks. Industrial Sites. Weeping Willow Tree Shade. High Fiving Cool Cops. Sweet Heat. A Tanners Dream. “Kiss Me If You’re Feeling Lucky” T-Shirts & Beads. Luxury Hotels. A Green Stretched Parade From Street to Street. Hot tubs and Pool Nights. Long talks in the Lobbies and Late Night Food Joints. Laughter filled streets. National Tourist Galore. And Weekender Memories to be Made!!! This all occurred on a spur of the moment trip last week to Savannah, GA for Saint Patties Day weekend! Both of  my friends birthdays had just passed in the week and we had no idea what to do in Atlanta. We wanted more than the usual dinner, club, and drink until you can’t feel your face kind of celebration. We wanted a more mature feel…a celebration that would be more memorable. We all had crazy work …

10 Spots With the Clearest Waters in the World

March 14, 2015 How many times have you visited a beach or a lake, only to be tragically disappointed by the murkiness of the water? Sure, you could go for a swim in there if you really wanted, but there’s no way of knowing if whatever brushed your leg was seaweed, a bug-eyed aquatic beast, or a creepy, middle-aged guy with snorkeling gear. It’s just not worth the risk. Wouldn’t it be nice if you could actually SEE what’s beneath you? Well, you’re in luck, because each of these 10 places has water that’s so clear, it’s pretty much equivalent to swimming inside a Poland Spring bottle. Or a Fiji bottle, if you’re super fancy. Laghi de Fusine Italy This serene pair of glacial lakes is located about a mile from the Italian/Slovenian border, and while they’re both remarkably clear, it’s the larger of the two that draws the most tourist action. The water here’s generally way too cold for swimming, but you can still get an up-close look at the what’s under the surface …

Uplifting: Waiter gets the ultimate tip from a generous customer: See his brand-new smile

March 11, 2015 Who loves “feel good” stories? I don’t know about YOU, but I absolutely LOVE feel good stories!!! They show me that there is still a little bit of humanity left in this crazy world we live in. When I came across this article yesterday, I knew that I HAD to post it. Hopefully, it inspires others to give back, without having their own hand out in return! 🙂 This is what GIVING BACK is all about: A waiter at a Wichita, Kansas diner has a good reason to smile these days. After years of painful dental problems, Brian Maixner is getting thousands of dollars of work done on his teeth—all without paying a penny, thanks to a generous diner who wanted to help. Timirie Shibley, who owns the Doo-Dah Diner in Wichita with her husband, told TODAY.com that no one is more deserving of the grand gesture than Maixner. “He’s one of those employees you wish you had six of,” Shibley said. “His whole mission is to please people as quickly as …