Day: February 16, 2015

Why is Customer Loyalty So Important?

February 16, 2015 We all would LOVE to get customers and keep customers, right? I mean, who wouldn’t? But, have you ever thought about WHY customers leave and why they stay? From personal experiences, do you have reasons why you stayed committed to a particular company or brand? Are there reasons why you left and decided to never go back? Let’s explore several areas: Quality. Are you familiar with Brooks Brothers? Brooks Brothers, my TOP clothing store for all things professional, is a VERY high-end clothing retailer for women and men. Some stores also cater to children. Why do I love Brooks Brothers so much? One word: Q-U-A-L-I-T-Y. They produce quality clothing using quality methods and quality materials. Their stuff lasts. Their stuff never fades. It doesn’t show its true age. Pay attention to the quality of the service or product you are giving to your customers. Put yourself in their shoes. Would YOU be happy if YOU were on the other end? Advice. Sometimes, customers might not know the intricate details of what they …