January 27, 2015
Do you REALLY know what this quote means? Here’s a prime example:
I HAD an insurance agent to provide for my business insurance needs. Had this company for a couple of years. Funny thing is, up until a couple of months ago, I hadn’t heard from my agent since I bought the policy with them. Let’s see, oh, that must have been almost FOUR YEARS AGO! Yep, you guessed correctly. They’re h-i-s-t-o-r-y! #unacceptable #failed_service
Morale of the story? Your customers want to know that you see them as more than a sale. A buck. A contract. A commission. Take the time to really get to know your customers. Check in on them from time to time. Get updates on how well you and/or your company is performing. Find out if they’re happy, for goodness sake! You know what? I check in with my clients every two weeks, just to make sure all is well. If all is not well, then I can find out right away, instead of months down the line. Sometimes, customers might hold on to issues because they don’t feel they’re worth dealing with. However, it might be an issue that YOU might feel is worth dealing with.
Make it a point to call or email a few customers this week, just to touch bases to make sure all is right with the world. 🙂
Make it a good one!
Until next time…