Day: November 5, 2014

The Challenge of Dealing With Negative People in Customer Service

November 5, 2014 Dealing with negative people in the customer service industry, sadly isn’t a few and far between incident. Part of the the perils and challenges of the service industry is coming across people you would rather strangle with a rope or hit with a brick. And yet, being able to deal with difficult people will make you a better salesperson and being able to cope with life. Firstly, you are required to assess whether the person has a genuine concern or is simply tough to deal with. Most people truly aren’t as bad as we may think we are. I, personally have worked in Retail sales and would never be able to do it again, because I am not patient with people who are rude and unsightly in character. However, in my current line of work, it has helped tremendously because it makes sure that I really listen to the person in front of me and not just “hear” them. The trick to dealing with these type of people, is never to respond …