Day: November 3, 2014

15 Phrases NOT to say to a Customer

November 3, 2014 So, okay. You go into an establishment, looking for something specific (service or product), only to be told “I don’t know.” What about that infamous “that’s not my department.” How about the good ‘ol “uh huh.” Sound familiar?Let’s attack these 15 phrases one by one: • I don’t know: Instead of saying this, why not just say “let me find out for you”? • All sales are final: Are they really? Let the customer know to let YOU know if they are NOT satisfied so you can make it right. How about that? Been there before, huh? (wink wink) • Calm down: This has got to be one of the most infuriating and demeaning things to say to a customer. Just. Don’t. Do. It. Do you REALLY want to know what to say? Okay, you asked for it: I apologize. #BOOM! • Did you see any: Did YOU see any? Clearly, if a customer is coming to you, that probably means they’ve already checked. So you tell them that you have it …