Month: October 2014

Uplifting: Dog for Sale

October 30, 2014 A guy is driving around the back woods of Montana and he sees a sign in front of a broken down shanty-style house: ‘Talking Dog For Sale’ He rings the bell and the owner appears and tells him the dog is in the backyard. The guy goes into the backyard and sees a nice looking Labrador retriever sitting there. ‘You talk?’ he asks. ‘Yep,’ the Lab replies.. After the guy recovers from the shock of hearing a dog talk, he says ‘So, what’s your story?’ The Lab looks up and says, ‘Well, I discovered that I could talk when I was pretty young. I wanted to help the government, so I told the CIA. In no time at all they had me jetting from country to country, sitting in rooms with spies and world leaders, because no one figured a dog would be eavesdropping.’ ‘I was one of their most valuable spies for eight years running… But the jetting around really tired me out, and I knew I wasn’t getting any younger …

The Reason Behind the Struggle of Not Making Money

October 29, 2014 Money is truly an elusive topic for the best of us, and it is a topic whose psychology has always seemed to have fascinated me. Why do some have more than others? Why do we hear some people perpetually struggle ALL their lives, whereas some struggle and after a few years, they’ve “made it”, financially? It’s something the average person does not think about it and it is the very reason they are average. Firstly, money is neutral however your beliefs towards it aren’t. If you are to make real money, make it an absolute point to surround yourself with people who are already generating it. The law of synchronicity applies here and simply because we are the sum of the five closest people to us. Money itself has it’s own laws, and until you really learn them, understand them and begin to rewire your mindset to always and consistently think like a wealthy person, you will be stuck in the poverty trap FOREVER. Most people never ever make a substantial amount …

How to Handle Customer Service Complaints

October 28, 2014 One of the most important customer service skills is the ability to handle customer complaints without relying on manager involvement. Here are some ways to ensure that your call center handles complaints well. Business would be much easier without customers . . . or at least without customer complaints. But unfortunately, customer complaints come with the territory of successful small business ownership. Customer service complaints are usually funneled through customer service departments. But the existence of customer service personnel doesn’t mean that your business is equipped to handle your customers’ problems. If your call center staff isn’t trained to handle customer complaints, they could do more harm than good. The most successful call centers rely on a standardized process for handling customer service complaints. As you consider how you want to handle customer complaints in your workplace, there are several steps that need to be incorporated into your team’s complaint resolution process. Listen to the customer’s complaint. The best way to make an upset customer even angrier is to make him feel …

Tips for Finding a New Job While You Are Currently Employed

October 27, 2014 The current job market is not ideal and there is uncertainty; that said there are great career opportunities out there. If you are currently employed it is more difficult to conduct a job search, but it can be done smartly and respectfully. Here are some tips for a productive job search while currently employed, and moving on with grace: Confidentiality Job hunting while you are employed can be tricky. You don’t want to burn bridges or be replaced before you have found your dream job. While in general the more people who know you are looking, the easier for people to find you, this is not an option when you need to keep your current employment. Conducting a job search confidentially means choosing the people you tell wisely. Typically you wouldn’t include your co-workers, upper management, or company contacts in this secret. Working with a recruiter will protect your identity until mutual interest with a prospective employer is established. When you do have an interview, let the company know that your job …

Hotels for Food Lovers

October 24, 2014 With artisanal picnic baskets, foraging tours and lobby vending machines that sell Pinot Noir (not Pringles), the best hotels have upped their food game. Here, Food & Wine names fabulous hotels for food lovers. Check out the lineup by clicking on each picture to read a brief highlight: So, are these hotels worthy of the list? Would you stay at any of these hotels simply to sample the foods? Know of any others that would have been a good candidate for the list? Let us know! We don’t know about you, but reading through the list sure made us hungry! Until next time… ~Hospitality Shero